Frequently asked questions

Opening times  

Ashridge House Illuminated is open daily, Monday – Sunday. The first entry varies between 4pm & 4.30pm and the last entry varies between 7.30pm & 8pm, depending on your chosen visit date. Please check our website and See Tickets for availability.  

 

Where can I buy tickets?  

Tickets can be bought via our website, and are on a first come, first served basis. We kindly ask for all ticket holders to arrive at the time stated on their tickets. Doing so helps us with the flow of visitors throughout the day, ensuring everyone has an enjoyable visit. Once on site please feel free to stay and enjoy the light trail and festive food village for as long as you like.  

 

Can I buy tickets on the door?  

Tickets can be purchased at the door on a first-come, first-served basis. While we will make every effort to announce sold-out dates, we cannot guarantee ticket availability on the day. To ensure everyone can experience this unique event and avoid disappointment, we highly recommend pre-booking your tickets online. Please note, we are a cashless event and can only accept card payment.  

 

Can I bring my carer?  

All visitors with accessibility needs can bring a carer/essential companion into the event for free. Essential Companion tickets must be bought with an Adult, Child (4-15) or Family ticket. On arrival you will be asked to provide documentation to validate your essential companion ticket. Accepted documentation includes: Entitlement to Disability Living Allowance for children under 16 or Personal Independent Payments for those ages 16-64.  

 

How accessible is Illuminated light trail?  

This outdoor event is accessible to all visitors and features light installations placed at various points around our Grade II* listed gardens. We have taken every step to make as many areas as possible accessible to visitors. However, due to the scale and nature of the gardens and grounds, we cannot always guarantee full accessibility.  

Please be aware the trail includes bright flashing lights and busy crowds.  

If you think you might require any further assistance, please do get in touch with us.   

 

 Is the light trail suitable for children?  

Absolutely! Ashridge House Illuminated is a family-friendly event, perfect for children and adults. From the enchanting light trail to delight and engage children, to festive food and drink options, there's plenty of installations to delight visitors of all ages. Bring the whole family and create magical festive memories together! 

 

What do I do if it rains?  

Ashridge House Illuminated is an outdoor event. With the unpredictable nature of the British weather, please be prepared for all weather conditions. Please note, there is minimal shelter, so don’t forget your umbrella. If you wish to change your ticket dates due to the weather, please visit See Tickets where you will have the option to change your visit. Your date change is subject to availability. All tickets are non-refundable.  

 

I can no longer attend my chosen date?  

If you can no longer attend your booked date and wish to visit another day, please visit See Tickets via the link below where you will have the option to change your visit. Your date change is subject to availability. Tickets are non-refundable.  

 

Group tickets  

We would love for you to bring a large group to Ashridge House Illuminated. For groups of 10 or more people, please email tickets@ashridge.hult.edu.

 

Is there parking?  

There will be onsite parking within an easy walk to the entrance of the light trail.  Please listen and watch out for our stewards who will guide you on arrival. Disabled parking spaces are allocated on a first come first serve basis and you will need to show your blue badge on arrival to the steward and leave this on display.  

If you need to add parking to your booking, please manage your booking here where you will be able to add this on.

Can I get to Ashridge House by public transport?  

Berkhamsted train station, is the closest station to Ashridge House and is a 5-minute journey by taxi.  

Alternatively, you can also pre-book the Hertfordshire Lynx, an on-demand bookable bus service, offering a flexible way to travel by bus. For more information on pick up locations and to book your Hertfordshire Lynx, please click here.  

 

Can I bring my dog?  

At Ashridge House, we love our four-legged friends, so every Wednesday and Thursday you're welcome to bring them. Our furry friends deserve a fun-packed evening out too, so we welcome all well-behaved dogs and responsible dog owners into the gardens. We do remind all visitors with dogs to be mindful of others when enjoying the light trail, your dog must be kept on a lead at all times and please remember to pick up after them. There will be bins onsite. We can’t wait to see photos of your adorable pups in the light trail!  

 

How long does the trail take?  

You can explore the trail at your own pace, enjoying the installations as quickly or slowly as you like. On average, the trail will take approximately 60-75 minutes.  

 

Is there seating along the trail?  

There is limited seating around the light trail, but seating will be available in our food village.  

 

Can I purchase food and drink?  

Our festive Food Village offers a fantastic array of delicious hot and cold, savoury and sweet food and drink options. As you explore the light trail, warm up with a variety of hot beverages available from our food village. Additionally, our bar will be serving a wide selection of drinks, including mulled wine to help you get into the festive spirit. 

At Ashridge House we take sustainability very seriously and for this reason we encourage you to use our dedicated rubbish bins throughout the garden.  

 

Photography and filming  

Please tag Ashridge House and our food vendors, on any photos and videos you post online for us all to enjoy. 

 @ashridgehouse  

We will be taking photographs and filming throughout the event. By entering the event you consent to your image being used in any Ashridge House promotion. If you do not wish your image to be used, please make a member of staff, or the photographer aware.  

 

Can I also book tickets for the House?  

For this event, entry to the house is not included. We understand the excitement at the possibility of seeing inside the House at Christmas, however we hope that both our Grade II* listed gardens and the light show will captivate you and provide a memorable festive day out. We do offer house tours and art viewing at other times throughout the year, please check our What's On page for upcoming events and dates.  

 

Restrictions  

Your ticket allows you into the light trail and the food village around the garden. Please note there may be certain parts of the gardens and grounds which may be inaccessible for limited time periods. We ask all visitors to be respectful and avoid any closed off or roped off areas.  

 

How do I get to you?  

Ashridge House is in the Hertfordshire countryside, just 30 minutes from London Euston and 34 miles from Central London.  

By Car - Ashridge House, Berkhamsted, Hertfordshire, HP4 1NS  

By rail –  Berkhamsted Station – 5 minutes by taxi to the House | From Ashridge House to London Euston - 32 minutes | Trains from Birmingham to New Street - 90 minutes. 

You can pre-book the Hertfordshire Lynx, an on-demand bookable bus service, from Berkhamsted station, to bring you to Ashridge House Illuminated. For more information on pick up locations and to book your Hertfordshire Lynx, please click here. 

Any other questions?

Please contact us at +44 (0) 1442 843491 or concierge@ashridge.hult.edu